Trimix IPTV privacy policy
At Trimix IPTV, protecting your personal information is important to us. This Privacy Policy explains how we collect, use, protect and share your personal data when you use our services, including the Smarters Pro app and Smarters Pro lite By accessing our services, you accept the practices described in this policy.
1. Information collected
We collect different types of information to provide and improve our services:
- Personal information : This includes your name, email address, postal address, telephone number and any other information you provide when creating an account or purchasing our services.
- Usage information : We collect information about how you use our apps and services, such as pages visited, actions taken and the type of device used (smart TV, computer or smartphone).
- Technical data : We collect technical information about your connection, such as your IP address, browser type and operating system, to optimise our service’s performance.
2. How information is used
Your personal information is used to:
- Provide our services : We use your data to activate subscriptions, provide access to our content and respond to support requests.
- Improve our services : Usage information helps us understand how you interact with our service and improve it accordingly.
- Communication : We may send you emails about updates, special offers or changes to our services.
- Security : Your information is used to protect our services against abuse, fraud and unauthorised access.
3. Sharing information
We do not share your personal information with third parties except in the following cases:
- Service providers : We work with third-party providers who help us deliver and improve our services (hosting, payment processing and customer support). These providers may only access your information to carry out specific tasks on our behalf and are required to protect it.
- Legal requirements : We may disclose your personal information if required by law or if we believe in good faith that this is necessary to protect our legal rights or comply with legal proceedings.
4. Data security
We implement technical and organisational security measures to protect your information against unauthorised access, alteration or disclosure. However, no method of Internet transmission or electronic storage is completely secure. We work to protect your data but cannot guarantee absolute security.
5. Retention period
We retain your personal information for as long as necessary to provide our services, meet legal obligations or resolve disputes. Once these needs have been met, your data will be deleted or anonymised.
6. Cookies and similar technologies
We use cookies and similar technologies to improve your browsing experience and track usage statistics for our services. You can configure your browser to reject cookies, but this may affect some service features.
7. Your rights
Under applicable regulations, you have the following rights regarding your personal data:
- Access : You may request access to the personal information we hold about you on the Smarters Pro Lite app
- Rectification : You have the right to request correction of your personal data if it is inaccurate or incomplete.
- Erasure : You may request deletion of your personal information, subject to legal data retention obligations.
- Objection : You have the right to object to certain types of processing of your personal information, such as marketing communications.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and we will notify you of significant changes. We encourage you to review this policy regularly to stay informed.
9. Contact us
If you have questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal data, please contact us at info@trimixiptv.fr with any questions about the Smarters Pro app or Smarters Pro lite