Trimix IPTV refund and returns policy

At Trimix IPTV, we are committed to providing high-quality services to our customers. However, we understand that some situations may require a refund or return. Our refund and returns policy is set out below:

1. Refund conditions

We offer refunds under specific conditions. Refund requests will be reviewed and approved according to the following criteria:

  • Product not delivered : If you have not received activation or access to your subscription after your purchase, a full refund will be issued following verification.
  • Service not working : If, after installing the Smarters Pro app or Smarters Pro Lite app, the service does not work properly due to verified technical problems, you are entitled to a partial or full refund, depending on the circumstances, after our technical support team has attempted to resolve the issue.

2. Refund request deadline

Refund requests must be submitted within 7 days of purchase. After this period, no refund request will be accepted, except for technical problems that our support team has not resolved.

3. Exclusions

The following situations are not covered by our refund policy:

  • Change of mind : No refund will be issued if you simply decide to stop using the service after purchasing it.
  • Incompatibility with unsupported devices : Make sure your devices are compatible with our apps before purchasing.
  • Internet connection quality issues : We do not issue refunds for poor performance caused by an insufficient or unstable Internet connection.

4. Refund process

To request a refund, contact our customer service team at: info@trimixiptv.fr with the following information:

  • Your name and the email address used for the purchase.
  • Order number.
  • A detailed reason for the refund request.

We commit to processing your request within 5 to 7 business days of receiving it.

5. Returns

Because we provide digital services and products, no physical return is required. If you have problems with your IPTV service or account activation, contact support to resolve the issue.

6. Technical support

Before requesting a refund, we encourage you to contact our technical support team, available 24/7 via WhatsApp or email. We are here to resolve any technical problems you encounter quickly.